Head of Payment Operations
Core
Building and scaling payment operations to reduce regulatory, reputational, and fraud risk for Australian SMEs.
Role type
Senior IC Head of Payment Operations
Builds
Direct Entry and NPP payment rails, fraud monitoring, disputes/chargeback capabilities, and operational governance frameworks.
Domain
Australian Financial Services / Payments Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Payment operations leadership, Direct Entry and NPP expertise, fraud monitoring design, regulatory compliance, vendor management, team building from scratch, process mapping, data-led analysis, executive communication
Preferred skills
Managed service provider (MSP) management, options analysis, business case development
Technologies
NPP, Direct Entry, fraud detection systems, payment processing infrastructure
Responsibilities
Design and implement scalable payment operations processes; enhance transaction monitoring and risk-based detection; lead fraud monitoring and case management; manage disputes and chargeback capabilities; recruit and lead a 24/7 payment operations team; establish governance policies and controls; oversee vendor SLAs and infrastructure performance; define KPIs and performance frameworks; manage operational incidents and root cause analysis; report on risk posture and performance to leadership.
Seniority
Senior, hands-on IC with people leadership