Customer Support Manager (all genders) - Vollzeit oder Teilzeit
Core
First point of contact for customers, ensuring comprehensive consultation across phone, email, and live-chat channels while optimizing the customer journey.
Role type
Customer Support Manager
Builds
Customer support operations and customer experience optimization
Domain
Logistics / Customer Service
Deliverable
dashboards & analysis
Required skills
Conflict resolution, Customer orientation, Team collaboration, Quality assurance, Communication across multiple channels
Preferred skills
Individual customer account management, Logistics industry experience
Responsibilities
Ensure comprehensive customer consultation via phone, email, and live-chat; Collaborate with team and departments to optimize customer journey; Proactively ensure quality of shipments (duration, communication, complaint rate); Strengthen customer loyalty through individual account management.