Trip Planner
Core
Create and update trip schedules, assist with reservations, and provide guidance to help customers organize and manage their travel plans.
Role type
Customer service trip planner
Builds
Travel itineraries and confirmed reservations for customers
Domain
Travel and hospitality
Deliverable
product features
Required skills
booking flights, hotels, and transportation, phone/email/chat support, answering travel questions, updating reservations, using computers and online booking systems, organization, attention to detail
Responsibilities
Assist customers with booking flights, hotels, and transportation; Provide clear and friendly support through phone, email, or chat; Answer basic travel questions and guide customers to the right options; Update reservations and confirm details for accuracy; Support the team with day-to-day travel service tasks