Concierge Team Leader
Core
Lead a team of concierge staff to provide memorable arrival and departure experiences, greet guests, escort them to rooms, and assist with luggage and vehicle access in a fast-paced luxury hotel environment.
Role type
Team Leader, Concierge
Builds
Guest arrival/departure experiences, room access, luggage handling, and venue promotions
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Team leadership, guest service anticipation, relationship building, upselling, vehicle assistance, staff dispatch
Preferred skills
Passion for hospitality, adaptability, growth mindset
Technologies
None
Responsibilities
Greet and escort guests to rooms; Open doors and assist guests/visitors entering and leaving property; Inform guests of property amenities, services, and local areas of interest; Identify and explain room features; Transport guest luggage to and from rooms; Dispatch bell staff or valet
Seniority
Individual Contributor, Team Lead