Telesales
Core
Process customer orders into the system, handle queries, and engage in up-selling for a food service company.
Role type
Telesales Clerk
Builds
Customer orders ready for pick up or delivery
Domain
Food service / Hospitality
Required skills
Order processing, customer service, up-selling, MS Office (Outlook, Word, Excel), Dynamics 365, English language proficiency
Preferred skills
Food industry experience
Technologies
Dynamics 365, MS Office, Outlook
Responsibilities
Answer customer calls and provide solutions, enter phone and email orders into Dynamics 365, contact customers regarding unavailable items and provide alternatives, process amendments to picking slips and generate invoices, participate in up-selling and complimentary selling, provide ad hoc administrative support
Seniority
Entry-level / Junior