Customer Experience Specialist
Core
Deliver a seamless and engaging vehicle sales journey for Subaru customers from enquiry through to post-delivery follow-up.
Role type
Sales Consultant (Automotive Retail)
Builds
Vehicle sales and customer service for Subaru
Domain
Automotive retail and distribution
Deliverable
product features
Required skills
Automotive sales experience, Utes and Trucks segment knowledge, Salesforce proficiency, Microsoft Office, multitasking, valid driver's licence
Responsibilities
Provide a personalised and engaging customer experience from enquiry through to delivery, Showcase deep product knowledge to educate customers on vehicle features and benefits, Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups, Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity, Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints