Manager Operations
Core
Manage operations for Accounts Receivable (AR) teams handling US healthcare claims, denials, and payments for EBO clients.
Role type
Senior Operations Manager (Healthcare AR)
Builds
Operational workflows and team performance for healthcare billing clients
Domain
Healthcare / Medical Billing / Accounts Receivable
Deliverable
client delivery
Required skills
Healthcare industry operations, Accounts Receivable processes, Denial management, Medicare/Medicaid/ICD/CPT codes, Team leadership (100-150 staff), Performance management, Workflow optimization, Automation implementation
Preferred skills
US client interaction, Escalation management, Project launch coordination, Analytical skills
Technologies
MS Office suite (Word, Excel, PowerPoint)
Responsibilities
Establish compliance with corporate and departmental policies, Monitor and direct associate production, Manage team performance including KRA and PIP, Develop work allocation strategies for large teams, Identify operational priorities and workflow issues, Coordinate quality meetings and project launches, Implement measures to resolve system issues or emergencies
Seniority
Senior, hands-on IC with large team management