Developer Support Engineer (NYC)
Core
Act as a technical bridge between customers and engineering to debug complex API integration issues, troubleshoot data-sync and authentication flows, and shape the support function foundation.
Role type
Senior IC Developer Support Engineer (API Integrations)
Builds
Unified API connecting HRIS, ATS, and Payroll systems for engineering teams
Domain
HR Tech / SaaS / API Integrations
Required skills
API debugging (REST, SOAP, OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), codebase navigation, production code writing, technical documentation, automation tooling
Preferred skills
Prior technical support experience, experience with HRIS/ATS/Payroll systems, Go or Python
Technologies
Node.js, TypeScript, SQL, GCP, REST, SOAP, OAuth
Responsibilities
Investigate API integrations and data-sync issues; Assist customer engineers via Slack, email, and video calls; Collaborate with Product & Engineering to escalate bugs and relay feedback; Create and maintain internal/external documentation; Build dashboards or alerts to monitor integration health; Implement smaller new features across the codebase based on findings
Seniority
Senior, hands-on IC