Customer Support Specialist (Pune, India)
Core
Provide technical support via email and chat for customers using the SpinOne SaaS data protection platform, specifically focusing on Google Workspace, Microsoft 365, Slack, Salesforce, and Atlassian (Jira, Confluence) environments.
Role type
Technical Customer Support Specialist
Builds
Customer trust and platform adoption for enterprise SaaS security and data protection
Domain
Cybersecurity / SaaS Data Protection
Deliverable
client delivery
Required skills
Jira Service Management administration, Jira Cloud configuration, workflow management, automation rules, technical troubleshooting, knowledge base creation, de-escalation, written communication
Preferred skills
Google Workspace administration, Microsoft 365 administration, Salesforce administration, Atlassian Certified Jira Administrator, Atlassian Certified Confluence Administrator, SaaS backup/recovery concepts
Technologies
Jira, Confluence, Google Workspace, Microsoft 365, Slack, Salesforce, SpinOne
Responsibilities
Diagnose and resolve customer issues across multiple SaaS ecosystems, document solutions in knowledge base articles, escalate unresolved technical issues to engineering, prepare reports on ticket volume and resolution times, translate Atlassian-specific behaviors for broader teams
Seniority
Individual Contributor, mid-level specialist