Guest Services Agent
Core
First point of contact for guests at Ovolo hotels, managing check-ins/out, bookings, and guest inquiries to create a lasting brand impression.
Role type
Guest Services Agent (Front Office)
Builds
Guest check-in/out processes, booking modifications, and personalized guest experiences.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, guest relations, booking management, local area knowledge, multi-channel communication (phone, email, website), front office operations support
Preferred skills
Previous front office experience, bubbly personality, flexibility with availability
Technologies
Hotel Property Management Systems (PMS), email, website
Responsibilities
Greeting guests upon hotel entry, checking guests in and out, modifying guest bookings, promoting hotel amenities and services, providing local area suggestions, handling guest inquiries via phone/email/website, supporting Front Office management team
Seniority
Entry-level / Part-time