Customer Service / Allocator & Rostering Agent
Core
Coordinate daily rosters and driver allocations, manage delivery schedules, and ensure smooth communication between drivers, warehouse teams, and customers.
Role type
Operations & Customer Service Allocator
Builds
Daily delivery schedules and driver/vehicle allocations
Domain
Logistics and Transport
Required skills
rostering, driver allocation, schedule management, stakeholder communication, compliance monitoring, data recording, operational analysis
Preferred skills
HR/HC truck licence, Certificate III in Transport & Logistics, Chain of Responsibility training, Dangerous Goods awareness, RACA/AACA accreditation
Technologies
rostering software, Microsoft Office
Responsibilities
Coordinate driver and vehicle allocations and maintain accurate rosters; Manage daily delivery schedules with real-time adjustments; Communicate with drivers, warehouse staff, and customers; Monitor driver hours, fatigue, and breaks for compliance; Respond to customer enquiries regarding deliveries and ETAs; Record and analyse operational performance; Support compliance and reporting activities; Perform ad-hoc operational support.
Seniority
Mid-level, hands-on IC
