TEAM LEADER
Core
Supervise Family Workers and Community Coordinators, review eligibility determinations, and conduct fraud prevention investigations for homeless individuals and families seeking Temporary Housing Assistance.
Role type
Team Leader (Associate Fraud Investigator Level I)
Builds
Eligibility determinations, fraud prevention cases, and shelter placement outcomes
Domain
Public sector social services / fraud investigation
Required skills
Supervisory experience, fraud investigation, eligibility determination, case management, document verification, stakeholder liaison, report preparation, client transportation coordination
Preferred skills
None stated
Technologies
CARES, Q-Flow, WMS
Responsibilities
Supervise subordinate staff in intake, shelter placement, investigations, and eligibility determination; review eligibility determinations; conduct fraud prevention investigations; evaluate child welfare and domestic violence issues; prepare case summaries and written determinations; oversee case distribution and appointments desk; liaise with HERO Unit and legal units; arrange client transportation and prepare funds disbursements.
Seniority
Mid-level, supervisory IC