Borough Manager
Core
Plans and manages day-to-day clerical operations of the Borough office, oversees all activities, ensures compliance with policies, and supervises staff within the Bureau of Customer Services.
Role type
Senior IC administrative manager (clerical operations)
Builds
Office operations and customer service workflows for NYC water and wastewater billing
Domain
Municipal utilities (water/wastewater) + public administration
Deliverable
dashboards & analysis
Required skills
Program management, resource allocation, staff supervision, policy compliance, complex billing interpretation, performance evaluation, conflict resolution
Preferred skills
Analytical skills, organizational skills, written/oral communication, multi-tasking, critical thinking, strategic planning
Responsibilities
Develop and implement controls for workload processing, provide authoritative review of escalated customer service and billing issues, conduct performance evaluations and coaching, resolve staffing concerns, prepare analysis and reports for leadership
Seniority
Senior, hands-on IC