Client Services Specialist for the Division of Tenant & Owner Resources (City HAP Program)
Core
Provide customer service and administrative support to low-income households and landlords participating in NYC rental subsidy programs, primarily via telephone and email.
Role type
Client Services Specialist (Call Center & Case Management)
Builds
Rental subsidy programs (City HAP, HCV, PBV, etc.) serving 45,000+ households
Domain
Public Sector / Affordable Housing
Deliverable
client delivery
Required skills
Customer service, data entry, case file management, correspondence handling, compliance with HUD rules, telephone communication, document routing
Preferred skills
Call center experience, bilingual skills, Section 8 program experience, active listening, troubleshooting, time management
Responsibilities
Respond to client calls regarding inquiries and concerns; review client accounts for subsidy updates; prepare and track correspondence; route documents via virtual mailroom; perform administrative tasks (records, invoices, reports); document and maintain case files; process annual and interim certifications
Seniority
Entry-level / Associate