Collections Specialist
Core
Manage the full life cycle of enforcement activities for unpaid business/excise taxes, parking fines, and Environmental Control Board summonses by investigating debtors, conducting collection calls, and securing payment or payment agreements.
Role type
Senior IC debt collections specialist
Builds
Revenue recovery from delinquent debts and fines
Domain
Public sector finance / municipal tax enforcement
Required skills
debt investigation, outbound calling, financial record analysis, asset location, case file management, negotiation, compliance enforcement
Preferred skills
debt collection certification (ACA PCS), experience with seizure of assets
Technologies
case tracking systems, investigative tools
Responsibilities
Investigate and contact debtors to resolve unpaid taxes and fines; conduct outbound debt collection calls; examine financial records to determine debtor stability; locate debtor contact information and restrainable assets; prepare case files for review; work with other divisions to seize assets like bank accounts; maintain accurate case records.
Seniority
Mid-level, hands-on IC