DEPUTY DIRECTOR
Core
Supervise case management, case establishment, and case support units to facilitate eligibility determinations for public assistance benefits and employment-related activities for individuals and families in need.
Role type
Senior IC Deputy Director (Social Services Administration)
Builds
Public assistance programs including temporary cash assistance, SNAP, childcare, eviction prevention, and job training services.
Domain
Public sector social services and economic support
Required skills
Supervisory and managerial leadership, case management oversight, program compliance auditing, staff training curriculum development, welfare reform implementation, inter-agency referral coordination, Fair Hearing process management, data accuracy monitoring
Preferred skills
Experience with centralized computer systems for benefit generation, knowledge of Federal/State regulations, ability to improve Fair Hearing win rates
Technologies
Centralized computer systems for electronic benefit generation, MIS (Management Information System)
Responsibilities
Manage staff activities regarding public assistance client appeals and case status changes; oversee application and recertification processes to ensure eligibility rule adherence; assist the Director in directing program components across various job centers; determine and monitor staff training needs and effectiveness; supervise implementation of welfare reform initiatives; conduct management audits to ensure regulatory compliance and reduce fraud; monitor the Fair Hearing process to improve win rates; manage data accuracy and timelines for benefit generation systems.