Conseiller Expert Automobile Châssis-Carrosserie (H/F) en CDD
Core
Provide advanced technical support to dealer networks for complex chassis and body diagnosis and repair issues, acting as an escalation point for Level 2 technical escalations.
Role type
Senior IC automotive technical expert (chassis & body)
Builds
Technical solutions, diagnostic procedures, and training materials for dealer workshops
Domain
Automotive After-Sales / Chassis & Body Systems
Required skills
Advanced automotive chassis and body systems knowledge, complex fault diagnosis, electrical schematic interpretation, root cause analysis (5 Why, Ishikawa), technical training delivery, KPI tracking
Preferred skills
Experience in technical documentation, training, or engineering collaboration, additional languages beyond English
Technologies
Diagbox, wiTECH, electrical diagnostic tools
Responsibilities
Serve as primary contact for Level 2 technical escalations from dealers, diagnose complex faults using manufacturer tools, collaborate with engineering and quality teams to validate root causes, analyze case trends to identify systemic issues, create and deliver technical communications and training, ensure accurate documentation of diagnostics and repairs, monitor KPIs for resolution time and customer satisfaction
Seniority
Senior, hands-on IC