Recall Service Program (RSP) Specialist
Core
Coordinate and execute vehicle recall campaigns, Field Service Actions (FSAs), and service enhancements across global markets to ensure part readiness and minimal rollout delays.
Role type
Senior IC automotive recall program specialist
Builds
Global recall programs and Field Service Actions (FSAs)
Domain
Automotive industry + quality/recall management
Required skills
automotive recall campaign management, Field Service Actions (FSA) execution, technical repair procedure review, cross-functional coordination, data analytics, project management
Preferred skills
SQL, Power BI, AI/automation workflows, PMP or Agile certification, dealer network management
Technologies
MS Excel, PowerPoint, PTS, WERS, dealer management platforms, SQL, Power BI
Responsibilities
Coordinate and execute Field Service Actions (FSAs) and recall programs across regional and global markets; Align recall launch strategies with global engineering timing; Review technical repair procedures and dealer instructions to identify localized execution challenges; Collaborate with global field service engineering, recall teams, parts supply, and dealer operations; Monitor recall completion rates and parts usage metrics using internal OEM quality databases.
Seniority
Senior, hands-on IC