Automotive Diagnostic Technician - French speaker
Core
Provide expert technical support and diagnosis assistance to dealer networks and workshops for an international premium automobile manufacturer, acting as an interface between the manufacturer and dealers.
Role type
Senior IC automotive technical support specialist
Builds
Repair instructions and technical solutions for the entire product range
Domain
Automotive after-sales / Technical support
Deliverable
client delivery
Required skills
Automotive workshop experience, Technical concern resolution, Warranty procedures, Fluency in English and French, Verbal and written communication, Time management
Preferred skills
Aftersales retail experience, Experience with high-performing collaborative peer groups, Business acumen
Technologies
Communication channels (specified in role)
Responsibilities
Diagnose complex technical issues, Support dealers with quick solution finding, Provide repair instructions via communication channels, Act as interface between manufacturer and dealers
Seniority
Senior, hands-on IC
