Technical Support Engineer Associate
Core
Provide technical support to MSX International users for desktop functionality, network connectivity, and enterprise application issues.
Role type
Associate Technical Support Engineer
Builds
Resolved user tickets and knowledge base documentation
Domain
IT Service Management / Enterprise Software Support
Deliverable
client delivery
Required skills
ITIL V3 Foundation, CompTIA A+, Microsoft 365 Fundamentals, Windows OS, Microsoft Productivity Tools (O365, Azure Identity, SharePoint)
Preferred skills
Tableau, Microsoft Power BI, Liferay
Technologies
Microsoft Windows, O365, Azure Identity, SharePoint, Tableau, Microsoft Power BI, Liferay
Responsibilities
Receive and troubleshoot incoming calls regarding desktop and network issues; analyze root causes of system errors; research issues and document workarounds in the Knowledge Base; recommend and implement solutions; escalate unresolved problems; participate in knowledge transfer for service enhancements.
Seniority
Associate, 3-5 years experience