Automotive Technical Helpdesk Agent
Hybrid
Core
Diagnose complex technical problems and support the dealer network for electric vehicle systems.
Role type
Senior Technical Support Engineer (EV)
Builds
Solutions for the entire EV product portfolio
Domain
Automotive / Electric Vehicles
Required skills
Vehicle and system diagnostics, High-voltage systems expertise, Technical training delivery, Dealer network management
Preferred skills
Kfz-Ing., Kfz-Meister, or Kfz-Techniker degree, Experience as Service Advisor or Workshop Master
Technologies
EV diagnostic tools, High-voltage system interfaces
Responsibilities
Diagnose complex technical issues, Support the dealer network, Assist technicians with vehicle system malfunctions, Develop solutions for the product portfolio, Conduct technical training, Act as interface between OEM and dealers
Seniority
Senior, hands-on IC