Field Services Warranty Lead - IR South
Core
Manage technical warranty operations and minor maintenance contracts at designated railway sites, resolving field failures and ensuring compliance with warranty terms.
Role type
Field Services Warranty Lead (Site Manager)
Builds
System reliability and service obligations for freight and transit rail sectors
Domain
Rail transport (freight and transit)
Required skills
fault diagnosis, component replacement, root cause analysis coordination, warranty claims documentation, failure trend analysis, SLA/KPI management, technician training, RDSO/Railway Board protocol compliance, Wabtec safety standards adherence
Preferred skills
ERP systems familiarity, service analytics, failure reporting tools, IOH/POH terminology knowledge, regional language proficiency
Technologies
ERP systems, service analytics tools, failure reporting tools
Responsibilities
Manage and execute technical warranty activities including fault diagnosis and component replacement; Oversee minor maintenance contracts ensuring timely delivery and safety compliance; Maintain accurate documentation of warranty claims and failure trends; Resolve escalated service issues; Support field validation and endurance trials of new components; Train site technicians on warranty procedures; Ensure adherence to SLAs and KPIs
Seniority
Mid-Senior, hands-on IC
