Technical Helpdesk
Core
Provide technical assistance, instruction, and programming support to dealers by resolving vehicle repairs that dealer technicians cannot diagnose or repair, and support new product launches.
Role type
Senior IC technical support specialist (automotive diagnostics)
Builds
Dealer repair resolution, training programs, and process improvements for OEMs
Domain
Automotive industry, vehicle diagnostics and repair
Required skills
Vehicle diagnostic and repair, VOC analysis, PDCA implementation, Training delivery, Technical knowledge of vehicle aggregates (mechanical and electrical), CAN diagnostics, Hybrid and Electric vehicle technologies, Dealer management
Preferred skills
National or state level winner in Technician skill contest
Technologies
CAN diagnostics, Hybrid systems, Electric vehicle systems, GTSS database
Responsibilities
Resolve complex vehicle repair issues for dealers, Analyze Non-F1 cases and implement countermeasures, Prepare and deliver training modules for dealers, Monitor and recommend solutions for product/technical support issues, Perform deep dives into dealer processes to create action plans, Conduct remote online support and dealer visits
Seniority
Senior, hands-on IC