Associate Director, Customer Engagement and Injector Training
Core
Shape and execute customer engagement and injector education strategy for Spasticity and Cervical Dystonia to strengthen clinical confidence and support brand objectives.
Role type
Associate Director, Customer Engagement and Training
Builds
Integrated portfolio of live, virtual, digital, and on-demand education and training offerings for healthcare professionals
Domain
Neuroscience / Pharmaceutical Marketing
Deliverable
product features
Required skills
Strategic planning, cross-functional program execution, budget and vendor management, stakeholder influence, analytical problem-solving, change leadership
Preferred skills
Advanced degree, experience in pharmaceutical or biotechnology marketing
Technologies
None stated
Responsibilities
Lead annual customer engagement and injector education strategy; Design and manage education offerings for HCPs; Translate insights into program architecture; Partner with marketing, sales, medical, and regulatory teams; Lead planning for HCP engagement at professional meetings; Oversee speaker and trainer strategy; Develop operating plans and budgets; Establish performance indicators and reporting; Pilot innovative approaches in adult learning and digital education.
Seniority
Senior, hands-on IC with enterprise leadership