Panel Relations Coordinator II (Call Center Customer Service - Mandarin)
Core
Recruit, onboard, and maintain relationships with panel households and participants via phone, digital, and face-to-face methods to achieve operational targets.
Role type
Individual-contributor panel relations coordinator
Builds
Panel recruitment and participant support operations
Domain
Market research / Consumer insights
Required skills
Recruitment, relationship building, record maintenance, first-level technical support, script adherence, objection handling, conflict resolution
Preferred skills
Mandarin fluency, travel across assigned territories
Technologies
Designated household management systems
Responsibilities
Recruit and onboard eligible panel households via phone, digital, and face-to-face methods; Maintain accurate household details, demographics, consent records, and interaction history; Address panelist enquiries and manage complex relationships and escalations; Provide first-level support on equipment and procedures; Escalate technical issues to Field or Technical teams.
Seniority
Junior to Mid-level, hands-on IC
