Field Technician I (Technical Support)
Core
Install, maintain, and troubleshoot Nielsen measurement equipment at panel households to ensure accurate audience data collection.
Role type
Field Technician (Technical Support)
Builds
Audience measurement data for media insights
Domain
Media measurement / Data collection
Required skills
Hardware installation, troubleshooting, electrical/electronic principles, TV/AV systems, set-top boxes, broadband, home networks, data transmission, MS Excel, mobile apps, Nielsen service software
Preferred skills
Remote diagnostics, customer education, persuasion skills, quick focus shifting
Technologies
Nielsen service software, MS Excel, Google Sheets, mobile apps
Responsibilities
Install and maintain metering platforms, investigate system-generated performance issues, remotely diagnose and troubleshoot data/equipment, communicate with panelists via phone/email/text/video/chat, educate panel members on operation and security procedures
Seniority
Junior, 0–2 years experience
