Manager, Integration Engineering
Core
Build and drive integration engineering capability from the India GCC, owning third-party and platform integrations including ServiceNow and PSA marketplace pilots.
Role type
Senior IC engineering manager (integration)
Builds
Third-party and platform integrations, specifically ServiceNow implementation and PSA marketplace integrations
Domain
IT/Software Engineering, Integration, Professional Services Automation (PSA)
Required skills
Team building from zero, blended workforce management, ServiceNow, API/integration platforms (MuleSoft, Boomi, Workato, Azure Integration Services), PSA ecosystem tools, AI-native engineering workflows, ITSM/collaboration tooling, change management/compliance
Preferred skills
GCC/Global Captive experience, contract-to-hire staffing models, cybersecurity/certificate infrastructure background
Technologies
ServiceNow, MuleSoft, Boomi, Workato, Azure Integration Services, ConnectWise, Autotask, Kaseya, Jira, Confluence
Responsibilities
Define team structure and hiring plan, own integration engineering delivery for ServiceNow and PSA pilots, partner with core platform engineering to define architecture and patterns, lead as an AI-native manager, provide updates to senior US leadership
Seniority
Senior, hands-on IC