CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case management for individuals and families in need of social services.
Role type
Senior IC case management supervisor
Builds
Case management plans, employment strategies, and eligibility determinations for public assistance programs
Domain
Public sector social services / Human services
Required skills
Team supervision, eligibility determination, financial planning, employment planning, quantitative analysis, case consultation, statistical reporting, audit preparation, dispute resolution, field visits
Preferred skills
Program development, research skills, knowledge of New York State rules and regulations
Technologies
None stated
Responsibilities
Supervise BOS workers handling application processes and case reopens; Assign applications and review/sign off on benefits; Supervise eligibility assessments for SNAP, Medicaid, and immediate needs grants; Prepare daily/weekly statistical reports and monthly audits; Conduct case consultations and dispute resolutions; Supervise staff providing comprehensive service delivery and employment plans; Review employment eligibility decisions; Supervise homebound client interviews and housing needs assessments; Conduct field visits
Seniority
Senior, hands-on IC