CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case monitoring for individuals and families in need of social services.
Role type
Senior IC case management supervisor
Builds
Case management plans, eligibility determinations, employment plans, and statistical reports for public assistance programs
Domain
Social services / Public benefits / Human services
Required skills
Team supervision, eligibility determination, financial planning, employment planning, quantitative analysis, case consultation, dispute resolution, report preparation, regulatory compliance
Preferred skills
Field visit coordination, anti-eviction/housing plan development, rapid service delivery for walk-in/phone clients
Technologies
None stated
Responsibilities
Supervise BOS workers handling new applications, case reopens, and closed cases; Assign applications and review/sign off on benefits; Supervise eligibility assessments for SNAP, Medicaid, and immediate needs grants; Prepare daily/weekly statistical reports and monthly audits; Conduct mandatory dispute resolution; Supervise staff interviewing homebound clients; Manage housing needs assessment and eviction prevention plans; Perform initial conference/conciliation interviews for employment decisions.