Engagement Specialist
Core
Early point of contact for crime victims and witnesses, facilitating communication between victims, Assistant District Attorneys, and partner agencies during initial criminal case processing.
Role type
Engagement Specialist (Victim Services)
Builds
Support services and case documentation for victims and witnesses
Domain
Criminal Justice / Public Safety
Deliverable
client delivery
Required skills
Victim advocacy, case documentation, stakeholder liaison, order of protection assistance, service referral, record maintenance, community outreach, confidentiality, multi-tasking, data accuracy
Preferred skills
Spanish language, ASL, retail/customer service experience, familiarity with criminal justice system, social service degree, ability to work late shifts
Technologies
None stated
Responsibilities
Contact victims and witnesses to obtain supporting depositions and documentation; Explain the criminal justice process; Assist victims with orders of protection and victim notification registration; Refer victims to advocacy and counseling services; Serve as liaison between victims, prosecutors, and law enforcement; Coordinate follow-up to ensure timely documentation completion; Maintain accurate records; Participate in trainings and community events; Co-facilitate staff training
Seniority
Entry-level to Mid-level, hands-on IC