Product Support Engineer
Core
Configure, test, and support Digital Mine software systems (CAS, DGS) for mining clients, acting as a technical interface between customers and product/engineering teams.
Role type
Mid-level IC Product Support Engineer
Builds
Production software configurations and system updates for mining fleet equipment
Domain
Mining technology / Industrial IoT
Required skills
Linux administration, SQL Server, C/C++/Python/Java, network troubleshooting, electrical wiring diagram interpretation, system diagnostics, change management, remote/on-site support
Preferred skills
Tertiary degree in IT/Engineering, project management, mining industry experience, helpdesk/ticketing tools (via careerplan.io/jobs/3743990015910306-product-support-engineer-at-wabtec)
Technologies
Linux, Microsoft Server, IIS, SQL Server, C, C++, Python, Java, HTML
Responsibilities
Configure systems per customer requirements, test/verify system operation, support firmware/software updates, deliver ongoing configuration changes, provide technical support for customers and partners, advocate for customer needs in prioritization discussions
Seniority
Mid-level, hands-on IC