Supervisor de Atendimento ao Cliente (Vendas)
Core
Coordinate Customer Service activities, manage order portfolios and inventory controls, and support commercial operations to ensure customer satisfaction and business growth.
Role type
Senior Customer Service Supervisor (Sales & Operations)
Builds
Customer service operations, order management processes, inventory controls, and commercial performance dashboards
Domain
Industrial packaging / Logistics / Supply Chain
Deliverable
dashboards & analysis
Required skills
Team leadership, Commercial portfolio management, Inventory control, ERP proficiency (Datasul), Data analysis, Cross-functional coordination, Pricing management, Process compliance
Preferred skills
Strategic project implementation, Business development support, Internal/external audit coordination, Executive reporting
Technologies
Datasul ERP
Responsibilities
Coordinate and guide the Customer Service team in handling strategic and complex client accounts; Manage customer portfolio distribution and service level compliance; Monitor commercial and operational KPIs to create management reports and dashboards; Analyze revenue, margins, and market trends to identify growth opportunities; Lead inventory control for consumables and equipment; Act as the main interface between Commercial, Operations, Logistics, and Finance areas; Support internal and external audits for quality compliance; Generate executive reports highlighting results, risks, and action plans.
Seniority
Senior, hands-on IC with team leadership