Navigator, Navigation Hub, Bureau of Maternal Infant and Reproductive Health
Core
Answer telephone calls to provide information and referrals for abortion services, conduct needs assessments, and facilitate warm handoffs to providers and support services for individuals in NYC.
Role type
Abortion care navigator (public health)
Builds
Referral pathways to abortion care providers, financial assistance resources, and support services for underserved communities.
Domain
Public health / Reproductive health services
Deliverable
client delivery
Required skills
Telephone communication, needs assessment, warm handoff coordination, data entry, privacy compliance, empathy, critical thinking, computer system navigation
Preferred skills
Spanish language proficiency, health-related professional experience, understanding of structural racism and bias, experience with highly impacted communities
Technologies
Data systems for recording client information
Responsibilities
Answer calls regarding abortion services, complete scripted interviews and needs assessments, connect callers to care providers and resources, reinforce safety and legality of abortion, collect and record data, maintain daily communication with supervisor, protect client privacy
Seniority
Entry-level to Mid-level (3 years experience required)