Hub Coordinator - Wales
Core
Central point of coordination for end-of-life care services in Wales, managing referrals and scheduling appointments for patients and families.
Role type
Hub Coordinator (Administrative & Care Coordination)
Builds
End-of-life care services for patients and families in Wales
Domain
Healthcare / End-of-life care
Deliverable
client delivery
Required skills
Customer service, telephone communication, IT system management, record keeping, appointment scheduling, prioritization, empathy
Responsibilities
Acting as first point of contact for referrals, managing referrals from healthcare professionals, coordinating telephone and email enquiries, maintaining accurate records across systems, arranging and scheduling appointments, working with clinical teams to support care delivery, providing reassurance and support to callers.