HUB Dispatcher (efood market) - Περιστέρι
Core
Organize and expedite online food delivery orders for a q-commerce store in Peristeri, ensuring timely deliveries to customers via riders and vans.
Role type
Operations dispatcher for q-commerce delivery
Builds
Real-time order dispatch and delivery coordination for efood market
Domain
Q-commerce / Food delivery
Required skills
Real-time order monitoring, customer communication, rider coordination, delivery time management, re-delivery handling, priority setting, attention to detail
Preferred skills
Critical thinking, problem-solving, teamwork, fast-paced environment adaptability
Technologies
Dispatch software, real-time tracking systems
Responsibilities
Monitor and resolve issues from the watchlist, manage outbound calls with customers and riders, ensure delivery times meet targets, coordinate with riders for smooth order shipment, communicate with store teams regarding orders, sort and assign orders to riders and vans, handle re-delivery cases, update and provide feedback to customers on order status
Seniority
Entry-level to Junior, hands-on IC