Capital Technical Support Specialist
Core
Provide first and second-tier product support for medical devices via phone, email, and web tools, handling orders, returns, and customer complaints.
Role type
Customer Service Associate (Medical Devices)
Builds
Customer service operations and order fulfillment processes
Domain
Healthcare / Medical Devices
Deliverable
product features
Required skills
Device troubleshooting, Order processing, Returns management, Customer complaint handling, Root cause analysis, Multitasking, Regulatory compliance knowledge, ERP/SAP proficiency, Microsoft Office proficiency
Preferred skills
Medical device troubleshooting experience
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