Program Manager, Business Incentives & Energy Cost Savings Program (ECSP)
Core
Process applications for NYC business incentive programs (ECSP, Polystyrene Foam Hardship Waiver, relocation grants), verify eligibility, and provide direct customer service to small businesses.
Role type
Program Manager (Public Sector / Business Services)
Builds
Application processing workflows and compliance reporting for city business incentive programs
Domain
Public Administration / Small Business Support
Deliverable
client delivery
Required skills
application processing, eligibility verification, stakeholder engagement, data entry, report preparation, project tracking
Preferred skills
community work experience, cross-functional collaboration
Responsibilities
Process cases and review applications for ECSP and related programs; Provide consultations on eligibility for NYC, NYS, and federal incentives; Verify applicant eligibility and follow up on document submissions; Respond to applicant inquiries within 48 hours; Ensure compliance with program rules and guidelines; Enter and maintain accurate records in program databases; Collect and analyze data to prepare periodic reports; Complete special projects and collaborate with cross-functional teams.