Assistant Director of Infoline
Core
Lead the Infoline and Intake units for the NYC Commission on Human Rights by managing operations, handling complex pre-complaint interventions, and drafting complaints.
Role type
Assistant Director of Infoline (Customer Service/Intake Professional)
Builds
Operational improvements for the discrimination complaint intake system and public assistance services
Domain
Public sector / Civil Rights / Human Rights Law
Required skills
SQL query building, database management, data entry, report creation, complaint drafting, pre-complaint intervention, staff supervision, training development, event scheduling
Preferred skills
Community work experience, knowledge of City Human Rights Law, graphing tools
Responsibilities
Ensure high-quality services for New Yorkers via Infoline/Intake, act as backup supervisor, communicate with public and organizations, create/maintain database reports, support outreach planning, maintain database continuity, organize trainings, perform emergency interventions, draft complaints, manage filing systems, provide administrative support to leadership
Seniority
Mid-level management (Assistant Director)