BI, Data & Analytics Lead
Core
Oversee and improve analytics service management processes, ensuring reliability, continuity, and quality of BI and Data services for mission-critical operations.
Role type
Senior IT Service Management Specialist (BI & Analytics)
Builds
Enterprise reporting environments, analytics platforms, and cross-department technology workflows
Domain
Public Sector (NYCERS) + Business Intelligence & Data Analytics
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT service management, process management, operations, change management, incident analysis, platform governance, performance monitoring, root-cause analysis, role-based access controls, documentation, training
Preferred skills
Configuration of BI tools, data extraction workflow design, automation solutions, proof-of-concept initiatives
Technologies
Tableau, Power BI, Tableau Server, Power BI service, data gateways, extract refresh pipelines
Responsibilities
Partner with business units to understand data requirements and support delivery of reporting services; Configure, manage, and support BI service management tools; Administer data extraction workflows; Oversee service management processes for analytics platforms; Coordinate and resolve service disruptions; Establish standardized procedures for dashboard rollout and change management; Monitor and track changes to analytics systems; Implement security configurations and governance policies; Perform root-cause analysis for incidents; Develop operational documentation; Promote service excellence through training and support; Participate in proof-of-concept initiatives.
Seniority
Senior, hands-on IC