EMSD Call Taker
Core
Primary point of contact between the Emergency Communications Center and field maintenance teams, logging, prioritizing, and dispatching maintenance incidents and service requests.
Role type
Customer Information Representative (Emergency Dispatch Coordinator)
Builds
Maintenance work orders and emergency response coordination for NYCHA facilities
Domain
Public Housing / Emergency Management / Facility Maintenance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> dispatch coordination & incident tracking
Required skills
Incident intake & triage, dispatch protocols, real-time communication, incident documentation, system navigation (Maximo), escalation procedures
Preferred skills
None stated
Technologies
Maximo, internal productivity sheets, radio communication systems
Responsibilities
Receive and log maintenance requests and emergency notifications; Assign work orders to field crews based on location and urgency; Relay critical updates and safety advisories to field staff; Track real-time status of active work orders and repairs; Escalate unresolved issues to supervisors
Seniority
Entry-level to Mid-level (Assignment Level I-III based on experience)