TAC Engineer ESP
Core
Provide expert technical support, diagnostics, and repair guidance to a network of authorized repairers and independent workshops across Europe for automotive and EV vehicles.
Role type
Senior IC automotive technical specialist (diagnostics & repair support)
Builds
Diagnostic and repair solutions for vehicle operators
Domain
Automotive industry + Electrical Vehicles (EV)
Deliverable
client delivery
Required skills
automotive diagnostics, root cause analysis, vehicle mechanics, diagnostic tools usage, case documentation, field coordination, training delivery, trend analysis
Preferred skills
EV/HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4), vehicle testing and servicing
Technologies
diagnostic tools
Responsibilities
Provide technical support across various systems focusing on diagnostics and root cause analysis; Resolve technical inquiries from customer dealers and internal teams; Guide dealers through repair processes and ensure accurate case documentation; Collaborate with dealer technicians and internal agents to resolve complex technical issues; Document cases and technical data in internal systems; Coordinate Field Engineer visits; Engage in training and product knowledge exchange; Occasionally conduct vehicle testing and servicing arrangements; Escalate cases when necessary
Seniority
Senior, hands-on IC