DIRECTOR, ITS IMPLEMENTATION SUPPORT & TECHNICAL TRAINING
Core
Lead agency-wide planning, coordination, and delivery of complex software implementation, enterprise technical training, online learning systems administration, and technology-related policy development for NYC Human Resources Administration and Department of Homeless Services.
Role type
Director, ITS Implementation Support & Technical Training (Senior IC with management responsibilities)
Builds
Enterprise technical training programs, online learning systems, technology policies, and complex software implementation functions
Domain
Public sector social services (poverty alleviation, homelessness prevention) + Software Engineering & LMS Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Software implementation leadership, enterprise training strategy, LMS operations management, instructional design oversight, technology policy development, complex project coordination
Preferred skills
Experience with Absorb, Percipio, and ITS Video resources, data administration, database management systems, operating systems, capacity planning
Technologies
Absorb, Percipio, ITS Video
Responsibilities
Oversee agency-wide planning and delivery of complex software implementation and enterprise technical training; Provide senior-level technical leadership for specialized software functions; Direct development and delivery of 25+ virtual technical courses; Supervise planning and maintenance of instructor schedules; Oversee LMS operations and ensure accuracy of course data; Leads creation and updates of technology policies and procedures
Seniority
Director, strategic leadership with hands-on technical guidance
