Customer Solutions Specialist
Core
Field-based specialist representing AbbVie's in-office portals and access solutions to healthcare provider (HCP) offices to improve patient prescription experiences.
Role type
Field Customer Solutions Specialist
Builds
Patient prescription experience improvements via electronic portals and access solutions
Domain
Life Sciences / Immunology / Specialty Pharmacy
Deliverable
product features
Required skills
Territory and account management, Subject matter expertise on HCP portals, Drug acquisition and dispensing knowledge (Buy and Bill, Specialty Pharmacies), Prior authorization processes, Compliance with pharmaceutical regulations, Strategic mapping of internal processes, Computer aptitude (Windows, browsers)
Preferred skills
Healthcare sales experience, Immunology specialty biologics experience
Technologies
AbbVie in-office portals, Windows, Internet browsers
Responsibilities
Call on HCP offices to represent AbbVie portals and access solutions, Partner with field teams to implement solutions and diagnose patient Rx delays, Develop relationships with HCP offices and provide updates on new functionality, Communicate with field teams in a compliant manner, Uncover patient needs through dialogue with healthcare providers
Seniority
Individual Contributor, 2+ years experience
