Associate Director, Patient Services Business Design
Core
Strategic bridge translating organizational strategy into actionable capabilities, processes, and roadmaps for patient support programs.
Role type
Senior IC business architect / Associate Director
Builds
Business architecture models, operating models, value stream maps, and business roadmaps for patient services
Domain
Healthcare / Biopharma / Patient Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business architecture, process design, stakeholder management, strategic planning, team leadership, gap analysis, value stream mapping, cross-functional alignment, solution design
Preferred skills
Healthcare/biopharma experience, patient services environment knowledge, omni-channel platforms, CRM solutions, business intelligence environments
Technologies
Business architecture tools, process modeling software, CRM platforms, BI environments
Responsibilities
Lead teams to develop and execute business designs based on strategy; Translate unit strategy into actionable plans connecting people, processes, and technology; Identify and model business capabilities and value streams; Analyze operational processes to identify gaps and drive efficiency improvements; Produce and maintain key artifacts including capability models and business roadmaps; Support program development and integration with internal and external partners
Seniority
Senior, hands-on IC with management responsibilities
