Guest Service Ambassador
Core
Encourage customer retention and loyalty through direct contact, telemarketing, and written correspondence while assisting guests on the casino floor.
Role type
Guest Service Ambassador (Casino)
Builds
Player retention and new membership acquisition for the Players' Club
Domain
Gaming / Casino hospitality
Deliverable
client delivery
Required skills
Customer service, Telemarketing, Direct mail, Written correspondence, Player tracking systems, Word processing, Spreadsheets, Database management, Presentation skills, E-mail communication
Responsibilities
Circulate on the casino floor to assist guests with questions and requests, Instruct customers on the Players' Club point system and award prizes, Assist Casino and Slot Hosts with player development efforts and events, Recruit new customers and enhance current customer relationships