Process Improvement and Analytics Manager, Bureau of Vital Statistics
Core
Manage high-volume public-facing operations for birth and death records, analyzing workflows, staffing, and service delivery to improve efficiency and customer experience.
Role type
Senior IC operations and process improvement manager
Builds
Optimized service delivery workflows and operational reports for NYC Department of Health
Domain
Public sector / Government operations / Health records
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational analysis, program management, data analysis, process improvement, workflow redesign, staff supervision, vendor coordination, facilities management, workforce planning, training coordination, compliance monitoring
Preferred skills
Experience with high-volume public service operations, quantitative and qualitative analytical skills, Microsoft Excel proficiency, experience with diverse communities
Technologies
eVital, QMatic, VitalChek, Microsoft Excel
Responsibilities
Analyze PSO workflows, staffing models, and request volumes; Design and maintain operational datasets and reports; Identify bottlenecks and develop process improvements; Support testing and evaluation of system enhancements; Evaluate facilities and equipment needs; Analyze staffing needs and coordinate onboarding; Collaborate with Quality Assurance teams on training outcomes
Seniority
Senior, hands-on IC with supervisory responsibilities