Warranty Coordinator Automotive
Core
Coordinate warranty claims between dealers, manufacturers, and internal stakeholders to ensure timely processing and compliance with manufacturer guidelines.
Role type
Warranty Coordinator (Automotive Aftersales)
Builds
Warranty claim processing and dealer support services for automotive manufacturers
Domain
Automotive industry, warranty management, aftersales operations
Deliverable
client delivery
Required skills
warranty claim processing, data analysis, MS Excel, administrative process management, report generation, stakeholder communication
Preferred skills
automotive sector experience, knowledge of warranty processes and dealer activities, audit support
Technologies
MS Office (Excel)
Responsibilities
Process and coordinate warranty claims according to manufacturer standards; support dealers with warranty-related questions and escalations; monitor claim quality and follow up on open cases; analyze warranty data and report on trends, risks, and improvement areas; verify documentation for procedure compliance; collaborate with aftersales, technical, and finance teams; support audits and quality controls; advise dealers on best practices; prepare reports and management updates; contribute to implementing new or modified warranty programs.