Director of Payroll Customer Service
Core
Director of Payroll Customer Service ensuring compliance with City of New York policies and delivering customer service to city employees across six operational units.
Role type
Senior management payroll operations director
Builds
Check replacement, deduction, transit benefit, check distribution, refund/adjustment, and union services processes for NYC employees
Domain
Public sector payroll administration
Required skills
Payroll system expertise, accounting and analysis, operational procedure formulation, staff management, regulatory compliance, data reporting
Preferred skills
Knowledge of NYC payroll/financial systems (PMS, Pi, NYCAPS, FMS, CHRMS, RMDS, ClearQuest), payroll cycle analysis, reconciliation, Microsoft 365 proficiency
Technologies
PMS, Pi, NYCAPS, FMS, CHRMS, RMDS, ClearQuest, Microsoft 365
Responsibilities
Analyze and implement operational procedures for payroll units, manage check replacement and deduction processes, oversee transit benefit and union services, direct staff in six units, prepare analytical reports, participate in executive projects
Seniority
Director, management & oversight
