Customer Service Representative
Core
Process licensing applications, perform clerical data entry, and provide high-volume customer service to applicants for the NYC Department of Consumer and Worker Protection.
Role type
Customer Service Representative (Clerical Associate)
Builds
Licensing records and applicant support services
Domain
Public sector / Consumer protection / Business licensing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-volume customer service, data processing, record maintenance, mathematical computations, interagency communication, policy compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review and process license applications, perform routine data processing and record keeping, check records for accuracy and policy conformity, accept and process payments, answer phone calls and correspondence, assist applicants with interagency outreach
Seniority
Entry-level, supervised IC
