Hub Coordinator - Midlands
Core
Coordinate end-of-life care services, manage referrals from healthcare professionals, and book visits for patients in their homes.
Role type
Hub Coordinator (Care Coordination)
Builds
Coordinated home care services for patients with terminal illnesses
Domain
Healthcare / End-of-life care
Deliverable
client delivery
Required skills
Customer service, call handling, Microsoft Office, operational systems management, information recording, task prioritization, emotional resilience
Preferred skills
Healthcare understanding, community services knowledge, care coordination experience
Responsibilities
Coordinate and support the referral process from GPs, hospitals, and other healthcare professionals; Respond to incoming referrals and enquiries by phone and email; Manage shared mailboxes and record information in clinical systems; Book and coordinate visits for patients and families; Provide virtual out-of-hours support to services across England
Seniority
Individual Contributor, operational level